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Unable to bring up dial-pad in call (URGENT!)
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helios.comms Offline
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Post: #1
Unable to bring up dial-pad in call (URGENT!)
I've just upgraded my client's four Teams phones to the latest firmware: CP960-

However, they have reported that once they have established a call, there is no way to get the dialler back so they can enter enter (for example) a conference code to join a meeting.

This is the screen:

How do they bring up the dial-pad during a call?? This means the phones are currently nearly useless as they are used primarily for conference calls.

My immediate thought was to downgrade the firmware to an older version CP960- but when I try this, it fails to upgrade with this error:
10-09-2019 11:09 AM
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Unable to bring up dial-pad in call (URGENT!) - helios.comms - 10-09-2019 11:09 AM

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