[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T56A SFB Can't search personal contacts?
Author Message
CTDhelpdesk Offline
Junior Member

Posts: 2
Joined: Sep 2019
Reputation: 0
Post: #3
RE: T56A SFB Can't search personal contacts?
(10-24-2019 05:52 AM)Stan_Yealink Wrote:  
(10-01-2019 09:23 PM)CTDhelpdesk Wrote:  We're deploying T56A SFB phones, and our users are unable to search their personal contacts from the phones. They can properly search organizational contacts (meaning contacts / users that are in the Exchange GAL), but not contacts that are in their Exchange mailbox. Both personal and GAL contacts are properly searchable in SFB, but only the latter show as results on the T56A. It's unclear to me from the documentation if this is by design or if it's actually breaking down somehow.

Any info would be greatly appreciated!

Hi Friend,

Thanks for reaching out to Yealink,
Yealink SFB phone syncs the contact from Exchange server, for the personal contact which user added in their own contact list by Outlook, could be only searched in the SFB phone with the specific user login. the searching result will show the contact name, email and phone number, but the presence status will always show Unknown which is by designed.

Best Regards,

Hi there,

That functionality seems to not be working for us. Although the Global Address List contacts are properly functional, personal contacts (contacts in the individual users' mailbox) are not. Personal contacts ARE searchable in SFB, with the status limitation you mentioned, and if we pin a personal contact to a group in SFB it then shows on the T56, but never as a search result.

We're using O365 / Exchange 2019 hybrid in case that's relevant.

What can we do to troubleshoot this?

Thanks for the info!
10-24-2019 04:05 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: T56A SFB Can't search personal contacts? - CTDhelpdesk - 10-24-2019 04:05 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Question Google / mobile phone contacts import/use schlauby 12 6,148 11-18-2022 05:42 AM
Last Post: fjahangir
  Teams - T56a offline in Teams admin panel after 131 brandone 14 18,025 03-28-2022 10:45 PM
Last Post: Ode2joy
  Remote phonebook - T56A - Failed to download baohan97 3 7,155 03-10-2022 06:11 PM
Last Post: complex1
  Bluetooth on T56A with Teams doesn't work asygma 3 8,259 12-13-2021 07:09 PM
Last Post: dunevid
  T56A switch from Teams Version to Sip (standard) AttNet 2 5,094 11-02-2021 09:34 PM
Last Post: lerwick
  People still not showing Outlook contacts after June 2021 firmware update ColinIsHere 3 7,740 09-17-2021 11:06 AM
Last Post: TechTree
  T56A stuck in boot loop jmccoy555 2 6,891 03-09-2021 04:23 PM
Last Post: jmccoy555
  proxy bypass list for T56A/CP960 (Teams) not working thomas.hauff 0 2,936 10-05-2020 10:19 AM
Last Post: thomas.hauff
  T58A Teams does not access Outlook personal contacts tianberlin 2 8,883 05-13-2020 03:30 PM
Last Post: complex1
  Google Contacts Control Alt Delete 6 12,389 05-07-2020 04:16 PM
Last Post: Yisroel_MongoTEL

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication