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DialingEmpty tag not working in softkey template in V84
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Jacky_Yealink Offline
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Posts: 16
Joined: Mar 2019
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Post: #2
RE: DialingEmpty tag not working in softkey template in V84
(08-29-2019 11:09 PM)ipcsolutions Wrote:  I have a number of different types of phones in my lab:
T46G - V28.83.0.50
T46S & T41S - V66.84.0.15
T54W -

They are all allocated a dialing softkey template via:
custom_softkey_dialing.url =

This template has the following:
<Key Type="Line" />
<Key Type="DPickup" />
<Key Type="Retrieve" />
<Key Type="History" />
<Key Type="Empty" />
<Key Type="Directories" />
<Key Type="IME" />
<Key Type="GPickup" />
<Key Type="Cancel" />
<Key Type="Directories" />
<Key Type="IME" />
<Key Type="Empty" />
<Key Type="Cancel" />

It shows correctly on the T46G.
On the T54W it shows:

On the T4xS phones it shows:

All other states on these phones seem fine.

Is this a bug?

PS I have noticed that V84 includes softkey.xml which I asked a question about in a previous post. I still dont know what this file does but I am not using it. Is it required?

Thanks Mike

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

Thanks for you information and local test. The softkey.xml file don't have affect on test result.

Actually, I tried to import your configuration to my T41S, T46G and T54W, at the first time, I could saw Directory|123|Cancel, it's looks like work well. But when I enable the feature about call pickup, I got the result the same to you, I could saw Directory|123|GPickup|DPickup|Cancel, that's great! So it isn't a bug.

So could you please disable the call pickup feature and test again, how to disable it I have attached the screenshot.

Please try again and share the result.

Best Regards,


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09-05-2019 07:13 AM
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RE: DialingEmpty tag not working in softkey template in V84 - Jacky_Yealink - 09-05-2019 07:13 AM

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