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Impossible to upload a csv to Phonebook
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Germain Offline
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Posts: 5
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Post: #6
RE: Impossible to upload a csv to Phonebook
(08-21-2019 01:34 PM)Jacky_Yealink Wrote:  
(08-21-2019 01:30 PM)Germain Wrote:  
(08-21-2019 01:24 PM)Jacky_Yealink Wrote:  
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,


Hi Jacky,

thanks for coming back to me on this.

I tried that already, but since i am on a Macbook it doesn't work.

I get the following error message.

Dear Customer, please try the second way, and share the result, it is more easy.


yes it works now when importing and exporting to Notepad or Editra

thanks for the help
08-21-2019 01:47 PM
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RE: Impossible to upload a csv to Phonebook - Germain - 08-21-2019 01:47 PM

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