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Call Transfer - How Can I Disable Ring Sound for Caller?
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PaulC Offline
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Post: #4
RE: Call Transfer - How Can I Disable Ring Sound for Caller?
(08-22-2015 03:21 AM)tonycolorado Wrote:  The problem with this is that since the Yealink plays a ringing tone during the transfer, 20+ people all hear that noise while I transfer the call.

Is there another way for me to accomplish this transfer without making any noise?

Tony - the audio that other parties hear during call transfer (whether music on hold, or ringback tone) is usually controlled by whatever the IP phone is connected to (ie service provider, IP PBX, etc). As such, I don't think what you want to accomplish is possible, at least not in the way you describe it. Depending on your setup, you could potentially have a code to dial from the cordless SIP phone that would "take over" the call previously in progress on your desk phone (and vice versa). Only with this type of channel redirection would there be little to no audible impact on the conference call. It'd be doable with Asterisk, but I'm not sure what your Yealink phone is connected to. Happy to chat and explore options further if you're interested.

08-23-2015 05:39 AM
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RE: Call Transfer - How Can I Disable Ring Sound for Caller? - PaulC - 08-23-2015 05:39 AM

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