New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit :

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Alert-Info Ringtone not working
Author Message
complex1 Offline
3CX Adv. Cert. Engineer

Posts: 758
Joined: Jan 2014
Reputation: 23
Post: #2
RE: Alert-Info Ringtone not working
(08-01-2019 07:41 PM)tima Wrote:  Hello,

Using T53W or T54W firmware the Alert-info doesn't appear to be working.

Example sip invite, PCAP from the phone confirms this. In account 1 Distinctive Ring Tones set to "yes" in settings > ring, Internal Ringer 1 set to inbound-call and file set to Ring1.wav

Default ringtone under settings > preferances > ringtype set to ring2.wav

Sending to
INVITE sip:9999@x.x.x.x SIP/2.0
Via: SIP/2.0/UDP y.y.y.y:5060;branch=z9hG4bKSfHHDZ1xL1LYhF0k8D01E6
Call-ID: 20190801193121028329-dc7bb27bfda48f37503dad99af13f4a1
Contact: <sip:y.y.y.y:5060;transport=udp>
CSeq: 201 INVITE
From: "Someone" <sip:1419xxxxxxx@z.z.z.z>;tag=SfHHDZ1xL1LYhF0k8D01E6
Max-Forwards: 60
To: <>
Date: Thu, 01 Aug 2019 19:31:21 GMT
Alert-Info: inbound-call
Content-Type: application/sdp
Content-Length: 345

Inbound call rings ring2.wav not ring1.


I think that the Alert-Info in your SIP Invite example needs to be formulated differently.
I should be something like this:
Alert-Info: <http://www.notused.invalidtld>;info=inbound-call

Best regards,

I'm Dutch, not English. Sorry for my imperfect grammar.
08-02-2019 10:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Alert-Info Ringtone not working - tima - 08-01-2019, 07:41 PM
RE: Alert-Info Ringtone not working - complex1 - 08-02-2019 10:55 AM
RE: Alert-Info Ringtone not working - tima - 08-05-2019, 08:46 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T58A Alert-Info Distictive Ring Kevin941 2 227 12-05-2019 09:26 PM
Last Post: Kevin941
  T58A Teams - Call Queues Stopped working Pacxa 11 3,813 11-21-2019 08:31 AM
Last Post: IDC
  Visual alert for BLF Pickup doesn't work properly Mr_Christian 0 1,210 02-13-2018 10:30 AM
Last Post: Mr_Christian
  Directory Lookups and Smart Dialing Not working Asanka 1 1,921 02-01-2018 09:56 AM
Last Post: Jensen_Yealink

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication