directly sending a call through CTI 3cx - T23G

[thatguycraig]

howdy - first post and only very recently got my hands on all things SIP. so be gentle!

We are trialing 3CX and have some T23G phones. all working as they should so far, but I have two real problems. The other i can make a separate thread for i guess.

Question of the day is this: so i have the softphone installed on my computer, and its linked and registered to my account and extension. all working fine. However, if i dial a number and then hit the green button, or 'enter' on the keypad, my actual handset emits some god awful music, that asks me to "answer" "reject" etc... i have to hit answer, upon which the phone will ring

is there a way (i know there's a way!) for me to dial the number, then hit send, and my handset makes the call, without having me to effectively answer my own call first?

many thanks