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We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
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T48g and t48s "Sharing" a call for training/QC
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jolouis Offline
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Post: #3
RE: T48g and t48s "Sharing" a call for training/QC
Depending on how strict your requirements are (i.e. if you are doing this for training only VS supervision) you can also look into Dual headset mode.

This is designed for call center training, but might work for you too. In this mode, the handset port of the phone can be used to connect a second "supervisor" headset. So User talks normally on main headset, and supervisor listens in on secondary headset.

Just a thought, otherwise server side support for sure.
06-27-2019 01:20 PM
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RE: T48g and t48s "Sharing" a call for training/QC - jolouis - 06-27-2019 01:20 PM

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