New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T48g and t48s "Sharing" a call for training/QC
Author Message
Jensen_Yealink Offline
Administrator
*******

Posts: 100
Joined: Jan 2012
Reputation: 0
Post: #2
RE: T48g and t48s "Sharing" a call for training/QC
(06-20-2019 03:25 PM)rzei Wrote:  Hello,
I am trying to find the settings/ability for two members of our help desk to "share" a call for training or supervisory purposes. Callers and HD staff are on a mix of T48G and T48S phones. Scenario below:

End User A calls HD; HD Engineer A picks up the call. HD Supervior B ALSO picks up the call but is only listening in on the call to QC HD Engineers performance on the call.

Thank you for your assistance.

Dear Customer,

Greeting from Yealink.
This features should also support on the server side. It is not supported only on the phone side.
Broadsoft barge-in is the same features. On the phone side, it sent out SIP info to sevrer side, then server side mixed the audio and transfer the audio to the supervisor.
Difference customer may have difference solution.
Hope this helps you.

BR
Yealink
06-24-2019 01:07 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: T48g and t48s "Sharing" a call for training/QC - Jensen_Yealink - 06-24-2019 01:07 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T41S pickup call with Swyxit qaztan 0 55 02-17-2020 04:39 PM
Last Post: qaztan
  Programmable key when on a call ccwtech 2 133 02-13-2020 02:51 PM
Last Post: ccwtech
  Stop displaying Username on phone after call is connected rtilleman 0 73 02-10-2020 11:37 PM
Last Post: rtilleman
  Call History Export (T46S) michael_e 1 168 02-03-2020 07:56 PM
Last Post: complex1
  T41P-Call Forward Off Code don't work ?? flgh 0 88 02-02-2020 02:04 PM
Last Post: flgh
Exclamation T46S - Call Forward missing from Features Menu on Phone mmoore 1 158 01-16-2020 07:41 PM
Last Post: complex1
  T48s - delete ringtone via UI / Web Toto 9 352 01-16-2020 07:36 PM
Last Post: complex1
  Call Park Caller ID Mr 6 5,925 01-13-2020 08:40 PM
Last Post: AUXIUM_Support
  T42S Inbound Call Issue rtang 4 318 12-22-2019 07:36 PM
Last Post: MongoTEL_Support
  Emergency Call over T41S Tino1977 1 183 12-19-2019 01:03 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication