T48g and t48s "Sharing" a call for training/QC

[Jensen_Yealink]

(06-20-2019 03:25 PM)rzei Wrote:  Hello,
I am trying to find the settings/ability for two members of our help desk to "share" a call for training or supervisory purposes. Callers and HD staff are on a mix of T48G and T48S phones. Scenario below:

End User A calls HD; HD Engineer A picks up the call. HD Supervior B ALSO picks up the call but is only listening in on the call to QC HD Engineers performance on the call.

Thank you for your assistance.

Dear Customer,

Greeting from Yealink.
This features should also support on the server side. It is not supported only on the phone side.
Broadsoft barge-in is the same features. On the phone side, it sent out SIP info to sevrer side, then server side mixed the audio and transfer the audio to the supervisor.
Difference customer may have difference solution.
Hope this helps you.

BR
Yealink