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T48g and t48s "Sharing" a call for training/QC
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rzei Offline
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Post: #1
T48g and t48s "Sharing" a call for training/QC
Hello,
I am trying to find the settings/ability for two members of our help desk to "share" a call for training or supervisory purposes. Callers and HD staff are on a mix of T48G and T48S phones. Scenario below:

End User A calls HD; HD Engineer A picks up the call. HD Supervior B ALSO picks up the call but is only listening in on the call to QC HD Engineers performance on the call.

Thank you for your assistance.
06-20-2019 03:25 PM
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T48g and t48s "Sharing" a call for training/QC - rzei - 06-20-2019 03:25 PM

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