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T21P E2 attended transfer caller id name in history
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Clan_Yealink Offline
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Posts: 6
Joined: Mar 2019
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Post: #2
RE: T21P E2 attended transfer caller id name in history
(06-06-2019 10:45 AM)gralech Wrote:  Hi everyone!

I'm writing provision configs for our office telephones Yealink T21P E2
Everything working fine, except one thing:

After attended call transfer
A(calling, ex 7778899) -> B(secretary) -> C
on phone C caller id printed as "Secretary 7778899"

After call end on telephone C i go in History, and see: Secretary (w/o number)
if i go to history details for this call, i see number: 7778899

How should i change my config files, so after attended transfer on telephone C will be only number 7778899 (w/o "secretary"), and in history there will be only number 7778899 ?

Somehow i did this once, and now i can't find correct set of config parameters...

my config (selected parts):
features.save_init_num_to_history.enable = 0

account.1.refresh_remote_id.enable = 1
account.1.cid_source = 4
account.1.cp_source = 0
account.1.transfer_refer_to_contact_header.enable = 1

Any advice?
Dear Customer,

This is Clan from Yealink Technical Support team, nice to work with you.

Through your description, I have known about your problem and tested it locally.
I configure the following parameters in the MAC.CFG file:
account.1.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 0
account.1.cid_source = 0 (It configures the identity of the caller. )
account.1.cp_source = 0
account.1.transfer_refer_to_contact_header.enable = 1

You can try again with my configuration. If there are any questions, please provide the capture files of user B and user C. I need to know from which field is the caller ID that user C got.
Please send the level 6 system log, config.bin file and PCAP traces to me.
About how to get these files, please refer to this FAQ:

Looking forward to your reply.

Best Regards!
(This post was last modified: 07-12-2019 09:46 AM by Clan_Yealink.)
07-12-2019 09:43 AM
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RE: T21P E2 attended transfer caller id name in history - Clan_Yealink - 07-12-2019 09:43 AM

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