[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 1 Votes - 4 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Wrong Password after fimrware upgrade
Author Message
complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,452
Joined: Jan 2014
Reputation: 43
Post: #4
RE: Wrong Password after fimrware upgrade
(06-03-2019 03:00 PM)Dario Wrote:  
(05-29-2019 07:39 AM)complex1 Wrote:  
(05-28-2019 08:08 AM)Dario Wrote:  Hello,

I'm having a issue with the new firmware and the T23G if I manually configure a phone and then change the password, after upgrading it I loose the access completely to the phones, and the only option I have is to reset the configuration and reconfig from scratch.
However if I apply the configuration by autoprovision the password remains the same.
I tried with several phones and configuring from different PC and browsers with the exact same results, that's why it seems strange to me that nobody mentioned it before



1. Please reset the phone to factory default.
2. Check carefully the password in provisioning file on unusable characters and spaces.

Hope this will help.

Resetting the phone is the only solution to this problem by the moment, but is a big issue when you upgrade the phone of various clients, that when the want to change something I have to travel to the client to reset the phone to get access.

As I said the problem is not in provisioning, when the phone is configured via provisioning file all is ok.
The issue is with the hand configured phones, the steps to reproduce are simple, configure (by hand not provisioning) a T23 phone and change the admin and user password, then upgrade to the latest firmware and voilá you had lost the access to that phone until you factory reset the terminal

People don't do it, but a rule of thumb is always do a reset to factory default after a firmware upgrade just to prevent this kind of issues.

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-03-2019 03:23 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: Wrong Password after fimrware upgrade - complex1 - 06-03-2019 03:23 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Correct password don't work anymore Flying8882 5 1,468 11-10-2023 06:40 AM
Last Post: larrycore
  Local Log resulting <mac>-syslog.zip password SteffenUK 15 31,145 10-18-2023 06:34 AM
Last Post: stewart.ross@unsw.edu.au
  Password changed malexander@mrdrugs.com 1 595 09-04-2023 09:19 AM
Last Post: Regend_Yealink
  Upgrade MP54 from Teams to Zoom andyet 0 1,220 10-06-2022 01:41 PM
Last Post: andyet
  After YDMP upgrade Sub-accounts can't login JohnMc 0 1,112 08-11-2022 03:47 AM
Last Post: JohnMc
  USB Upgrade issues acwells 5 8,621 08-25-2021 10:51 PM
Last Post: Your Voice
  VP59 Upgrade to Teams Edition mamboz 1 5,604 12-16-2020 05:35 AM
Last Post: Yisroel_MongoTEL
  upgrade EHS36 and EXP40 rpenrod 12 32,959 09-03-2020 08:35 PM
Last Post: acqup001
  Wifi Password Tip/Bug - Zero (0) Does Not Work joe1st 1 6,508 05-08-2020 09:54 AM
Last Post: complex1
  T27G admin password Nenad 1 9,420 11-19-2019 02:24 PM
Last Post: complex1

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication