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2018 versions of YHS33 not working with Shoretel/Mitel IP phones anymore?
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jassicamark Offline
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RE: 2018 versions of YHS33 not working with Shoretel/Mitel IP phones anymore?
I have a customer complaining of low/muffled audio on all phones (T46S). This is using the handsets. The volume has been turned all the way up on these phones and the issue persists.

Is there a text configuration i can use to force all phones to max handset volume?

What are the factors that can affect audio clarity?
This does not seem to be a network issue as there is plenty of bandwidth and all calls have a MOS score of 4.5

Also should i be trying different audio codecs? Currently configured: PCMU, G722, G729, PCMA

Firmware version is 66.83.0.65

Thanks,

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03-30-2020 07:14 AM
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RE: 2018 versions of YHS33 not working with Shoretel/Mitel IP phones anymore? - jassicamark - 03-30-2020 07:14 AM

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