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W56H handsets won't update to latest firmware.
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complex1 Offline
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Post: #2
RE: W56H handsets won't update to latest firmware.
(03-11-2019 06:13 PM)flowdesignstudio Wrote:  We have a W60B base and 2 W56H handsets. The base has the latest firmware but the handsets will not keep the latest firmware, by that I mean they will revert themselves shortly after I manually update them. It's worth mentioning that these phones are autoprovisioned through RingCentral. Is anyone else having this or a similar issue?

Hi,

It could be the firmware in the handsets are customized by RingCentral or other company.
Then most likely that’s why they revert to the previous installed firmware.
Please contact RingCentral and ask them if they are willing to help you to upgrade the firmware of the handsets.
What firmware version are the handsets running?

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-11-2019 06:55 PM
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RE: W56H handsets won't update to latest firmware. - complex1 - 03-11-2019 06:55 PM

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