[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W60B DECT can't dial 911, using wrong port
Author Message
c.holloway Offline
Junior Member
**

Posts: 12
Joined: Dec 2015
Reputation: 1
Post: #5
RE: W60B DECT can't dial 911, using wrong port
(02-26-2019 08:01 PM)complex1 Wrote:  
(02-26-2019 05:41 PM)c.holloway Wrote:  I'm having an issue with ONLY the w60b DECT phones on a 3CX installation. The issue is that when calling 911, and only when calling 911, the phone is not using the correct SIP port. Instead of using port 3560 for the call, it goes back to the default of 5060 to make the call and thus fails. When calling any other number, it uses the correct port and the call goes through.

I have tried using the firmwares 77.83.0.20, 77.81.30, and 77.81.0.10 and it happens on all of them. I have attached pictures of the pertinent INVITE as captured by the pcap trace on the phone itself. The first attachment is the failed call to 911 and the second is the successful call to another number that uses the correct port.

This is a HUGE issue for us (and anyone really) that I need help with, any advise would be very welcome

Hi,

If you are using account 1 and dial 911, the default port of the emergency server is 5060.

Please disable the Emergency dialplan feature: “dialplan.emergency.enable = 0” or add “dialplan.emergency.server.1.port = 3560“ to the “yealink.W60B.fxs.xml” template.

Hope this will help.

I'm just circling back to this as I've had a lot of other things going on but the client is getting pretty impatient. Neither of the above worked, (there is no dialplan.emergency.enable) likely because I can't edit the DECT template and provisioning as another kind of Yealink phone doesn't totally jive with the phone. Any other suggestions?
04-26-2019 02:39 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: W60B DECT can't dial 911, using wrong port - c.holloway - 04-26-2019 02:39 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink W90 + W73H Voice issue in The Area Where The Old Dect System Works nolto 0 815 06-29-2024 11:34 PM
Last Post: nolto
  Dial Number String Pause. mc6650@gmail.com 1 1,180 06-28-2024 11:21 PM
Last Post: Yisroel_MongoTEL
Exclamation w90dm/w90b- dect phone w73h dont sync aftert restar w90dm fracust23 4 5,189 06-05-2024 09:30 PM
Last Post: evk.yy
  how to register a T58W with DD10K to a W60B? schogol 6 3,879 04-16-2024 09:54 PM
Last Post: schogol
Smile W80M + SLAVE TRANSFER DECT CONTACTS py.dupuis 0 1,364 11-11-2023 02:33 AM
Last Post: py.dupuis
  How to enable web server/ GUI on W60B and W70B after provisioning has disabled it. jhofford 2 4,975 09-12-2023 08:42 PM
Last Post: jhofford
  Problems setting up W60B and interface issues Ness 4 8,807 03-30-2023 05:24 PM
Last Post: Ness
  Auto Provision firmware on W60B base station hospitale 6 9,207 02-15-2023 05:54 PM
Last Post: hospitale
  recovery mode W60B files Aleskey 3 7,366 02-14-2023 01:42 AM
Last Post: 88fingerslukee
  W60B Constantly Restarts When W73H Is Connected. nolto 0 2,560 02-07-2023 12:15 AM
Last Post: nolto

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication