[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W60B DECT can't dial 911, using wrong port
Author Message
c.holloway Offline
Junior Member

Posts: 12
Joined: Dec 2015
Reputation: 1
Post: #1
W60B DECT can't dial 911, using wrong port
I'm having an issue with ONLY the w60b DECT phones on a 3CX installation. The issue is that when calling 911, and only when calling 911, the phone is not using the correct SIP port. Instead of using port 3560 for the call, it goes back to the default of 5060 to make the call and thus fails. When calling any other number, it uses the correct port and the call goes through.

I have tried using the firmwares, 77.81.30, and and it happens on all of them. I have attached pictures of the pertinent INVITE as captured by the pcap trace on the phone itself. The first attachment is the failed call to 911 and the second is the successful call to another number that uses the correct port.

This is a HUGE issue for us (and anyone really) that I need help with, any advise would be very welcome

Attached File(s) Thumbnail(s)
(This post was last modified: 02-26-2019 05:48 PM by c.holloway.)
02-26-2019 05:41 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
W60B DECT can't dial 911, using wrong port - c.holloway - 02-26-2019 05:41 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  How to enable web server/ GUI on W60B and W70B after provisioning has disabled it. jhofford 2 326 09-12-2023 08:42 PM
Last Post: jhofford
Exclamation w90dm/w90b- dect phone w73h dont sync aftert restar w90dm fracust23 2 1,294 06-06-2023 04:18 PM
Last Post: AndreyU
  Problems setting up W60B and interface issues Ness 4 2,250 03-30-2023 05:24 PM
Last Post: Ness
  Auto Provision firmware on W60B base station hospitale 6 3,466 02-15-2023 05:54 PM
Last Post: hospitale
  recovery mode W60B files Aleskey 3 3,797 02-14-2023 01:42 AM
Last Post: 88fingerslukee
  W60B Constantly Restarts When W73H Is Connected. nolto 0 857 02-07-2023 12:15 AM
Last Post: nolto
  W60B factory reset and default login carsey 3 2,891 02-01-2023 02:52 AM
Last Post: complex1
  W60B remove intercom when transfert MYCOMPUTING 2 1,724 12-08-2022 12:17 AM
Last Post: complex1
  W60B base With 56H ( incomming calls, no ringing when charging ) stéphane 3 7,482 12-01-2022 03:15 AM
Last Post: therring
  DECT intercom calls softnetvoip 1 1,391 10-17-2022 04:11 PM
Last Post: softnetvoip

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication