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Random handset dropouts and "Initializing Data"
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complex1 Offline
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Post: #2
RE: Random handset dropouts and "Initializing Data"
(02-21-2019 03:17 PM)YCMJamie Wrote:  I have a customer with 11 of these W52P handsets at 5 different site addresses:
  • Site 1 = 4 handsets
  • Site 2 = 3 handsets
  • Site 3 = 2 handsets
  • Site 4 = 1 handset
  • Site 5 = 1 handset
All the handsets are within 10m of their respective base station.

At random times, sometimes multiple times per day, all handsets on a site will simultaneously lose connection with their base station. This happens at every site (not simultaneously across sites, just within one site).

All handsets connected to a base will get the "Initializing Data" message on the display, and logs show that the base station is pushing the config to the handsets (date/time, handset name etc).

The handsets/base stations are configured as extensions on a hosted PBX platform (LG-Ericsson iPECS Cloud)

Each site has different connectivity.

This has been going on for some time, and the customer is at their wit's end.

What can we do to resolve the issue?

Hi,

There is not really a 100% solution for it I think, but please try next:

1. Make sure the bases and handsets are running the latest firmware
http://support.yealink.com/documentFront...umentId=25

2. Make sure there is/are no equipment nearby the base stations, like microwave, switching on/off fluorescent lighting, or other “transmitters” who can interfere with the transmitting signals to/from the base station.

3. Make sure handsets and base can “see” each other, no wall or glass between them.

4. Check if wall power is not interrupted.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-21-2019 04:04 PM
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RE: Random handset dropouts and "Initializing Data" - complex1 - 02-21-2019 04:04 PM

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