[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Voicemail Count on device incorrect
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Post: #2
RE: Voicemail Count on device incorrect
(01-18-2019 08:21 PM)Phone_Support Wrote:  Tested leaving voicemails on a Yealink T29G. Recently after listening to all the voicemails and bringing the count back down to 0. I would reboot the phone and then leave one voicemail. The phone would jump up to a count of 6 new voicemails despite there only being one new voicemail. After deleting my new voicemail, the count would drop to 5. At this point there are 0 voicemails. Anyone have an idea of what could cause this?

I ran a trace from our servers to verify we were sending the correct 1 new voicemail count to the device in our traffic. After deleting that message, our server sends a 0 new voicemail count to the device.

Dear Customer,

Greeting. This is Paul from Yealink Technical Support Team, nice to meet you.

We will follow up this issue in below ticket:

01-21-2019 12:24 PM
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RE: Voicemail Count on device incorrect - anonymous1718628087441 - 01-21-2019 12:24 PM

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