New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Transferring calls on Kixie using the T46S
Author Message
Jacky_Yealink Offline
Junior Member
**

Posts: 12
Joined: Mar 2019
Reputation: 0
Post: #2
RE: Transferring calls on Kixie using the T46S
(01-12-2019 07:30 AM)Ianlindgren Wrote:  Hi,
We are trialing the VOIP provider Kixie on T46S phones and our only issue is transferring calls and I would be interested if someone could help because the call transfer if so poor that it might be the cause of us looking for another provider.

To transfer a call to the person next to you Kixie uses a three step process that is very error prone and I would love it if anyone has every overcome it.

Step 1 is to press a line key that has been pre-programmed with the DTMF code 1221. This puts the caller on hold.

Step 2 is to enter the extension of your colleague and tell them you are about to transfer a call. It takes about 10 seconds for the phone next to you to ring (your colleagues).

Step 3 is to press a line key that has been pre-programmed with the DTMF code 1222 and this takes another 10 seconds for the caller to speak to the person you just transferred the call to.

The 20 second waiting time is causing so many dropped calls; people being accidentally put on hold and if we can't solve it we will have to go elsewhere.

Has anyone got a suggestion of a better way to do this, maybe by automation of some sort or another workaround?

Hi, Ianlindgren

This is Jacky from Yealink Technical Support Team, nice to help you out.

I have a question, Why not use the transfer function that comes with Yealink? May I know any reason you use it in this way? please advise. If any misunderstanding, please let me know.

Best Regards,
Jacky
07-11-2019 01:04 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: Transferring calls on Kixie using the T46S - Jacky_Yealink - 07-11-2019 01:04 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T48, Mutiple lines - Deny incomming calls. mojoJED 1 27 11-13-2019 09:22 PM
Last Post: jolouis
  Root access to a T46S or T48S Alith7 0 81 10-28-2019 05:25 PM
Last Post: Alith7
  Yealink T46S Handsets Sending Static Buffering Sound IPPBX 1 128 10-19-2019 10:22 AM
Last Post: complex1
  T46s - Directory capacity more than 1000? chusonisg 3 159 10-11-2019 01:53 PM
Last Post: complex1
  T46S Screen Timeout jferguso 3 196 10-10-2019 06:35 PM
Last Post: complex1
  T46S voicemail key not working (off hook) Advance2000 6 1,174 08-31-2019 07:29 AM
Last Post: rithvik
  T46S Holding OK button allows factory reset S J 4 10,461 08-01-2019 01:50 PM
Last Post: 4th Dimension
  T46S with Speaker with a cross over it icon ama 2 340 07-21-2019 09:44 PM
Last Post: ama
  T46S - call forward target (number) on display mikedonn 2 682 07-15-2019 02:43 PM
Last Post: mikedonn
  Changing the Hold function t46S Kala 1 424 06-24-2019 03:16 AM
Last Post: Simons_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication