Voice barely audible during incoming call

[complex1]

(12-03-2018 03:09 PM)Chris708 Wrote:  Client with the issue is using a Yealink T46S. We are using a cloud provider Asterisk server.

I have a client in a receptionist position that has an issue where the person on the other end of the call (the caller) will hear a normal audible level of conversation for a time.
Then the caller will hear the receptionists voice go VERY faint. I have heard the same thing while troubleshooting with this receptionist.

This seems to happen when another call is coming in to her phone.

The receptionist is not using a headset, only the handset at all times.

We have swapped out phones and she still has the issue. So this rules out a specific phone issue.

There are five other phones that ring simultaneously and none of them have this issue.

Hi Chris

If you have swapped out phones and she, the receptionist, still has the issue then I think the issue is caused by the Asterisk server.
Have you restart the server already to see if the issue is gone?