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t46s calls on hold operation
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Yisroel_MongoTEL Offline
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Post: #8
RE: t46s calls on hold operation
(09-21-2020 09:30 PM)Bezalu Wrote:  What really stinks is if you have your parking lots assigned to BLF keys for easy retrieval.
If "CALLER-A" is in a parking lot, and you take a new call from "CALLER-B" and put them on hold, then try pushing the Lot button to speak to "CALLER-A" again, you have now BRIDGED THOSE CALLS and are now not even part of it to explain anything, so those two callers are now talking to each other wondering what is going on!

This is a doozy and have some irate customers worried about HIPAA violations from our experience with this unbelievable "bug".

Why aren't you using the Call Park DSS key type instead of a simple BLF Key type?!

It makes perfectly sense that a BLF key should act as a Transfer (I think you can change that behavior for BLFs in general not to act as a transfer).
09-22-2020 06:27 PM
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Messages In This Thread
t46s calls on hold operation - comstar - 10-25-2018, 02:41 PM
RE: t46s calls on hold operation - jolouis - 10-26-2018, 04:01 PM
RE: t46s calls on hold operation - comstar - 10-26-2018, 05:01 PM
RE: t46s calls on hold operation - russavd - 03-08-2019, 06:34 PM
RE: t46s calls on hold operation - comstar - 03-13-2019, 12:19 PM
RE: t46s calls on hold operation - Bezalu - 09-21-2020, 09:30 PM
RE: t46s calls on hold operation - Yisroel_MongoTEL - 09-22-2020 06:27 PM

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