[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
t46s calls on hold operation
Author Message
comstar Offline
Junior Member
**

Posts: 3
Joined: Oct 2018
Reputation: 0
Post: #6
RE: t46s calls on hold operation
(03-08-2019 06:34 PM)russavd Wrote:  We are having exactly the same problem.

I have several aggravated users that cannot understand why calls on hold get transferred using BLF, and I cannot come up with any rationale why anyone would want this.

They were using 12 year old Linksys phones that handled this correctly, and I'm having difficulty explaining why Yealink cannot fix a defect (and it is a defect not a feature) that even Linksys was able handle over a decade ago.

As a software developer, I know how easy this would be to fix, and if Yealink wants to keep supporting this "feature", just add a config toggle for "Don't transfer calls on hold".

I had a lengthy back and forth with their support and they kept trying to tell me to change the way the blf performs instead of addressing the actual issue of the call isn't really "on hold" but still an active call. They kept harping on the blf aspect until I finally told them forget the blf, that works fine that way that we want it to work. Even if you press HOLD and need to simply call another phone number outside of the system to simply ask someone a question, you have to either hit NEW CALL or another line appearance on the phone in order to make that call. I ended with suggesting the purchase a polycom vvx series phone and seeing how that operates in regards to placing calls on hold because that's how people expect a phone to operate.
03-13-2019 12:19 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
t46s calls on hold operation - comstar - 10-25-2018, 02:41 PM
RE: t46s calls on hold operation - jolouis - 10-26-2018, 04:01 PM
RE: t46s calls on hold operation - comstar - 10-26-2018, 05:01 PM
RE: t46s calls on hold operation - russavd - 03-08-2019, 06:34 PM
RE: t46s calls on hold operation - comstar - 03-13-2019 12:19 PM
RE: t46s calls on hold operation - Bezalu - 09-21-2020, 09:30 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Distinctive Ringtones for Internal Calls harrys 0 264 07-10-2022 09:03 PM
Last Post: harrys
  Ringer Loud on Yealink T46S when using WH62 Dual Headset KellyL@AlternateAccess.com 0 304 07-07-2022 05:06 AM
Last Post: KellyL@AlternateAccess.com
  T46S AntalVincz69 3 862 07-01-2022 01:38 AM
Last Post: complex1
  ghost calls to cid:XXXXX bfcoi974 8 1,552 06-21-2022 07:37 PM
Last Post: bfcoi974
  music on hold triggers randomly bfcoi974 0 414 06-17-2022 04:18 PM
Last Post: bfcoi974
  T42S & T46S On Vonage stratos 1 616 06-16-2022 05:31 PM
Last Post: complex1
  T43-U incoming calls do not land on the correct line/button rtfm2022 7 2,210 05-12-2022 05:41 PM
Last Post: rtfm2022
  T46S change device certificate Fritz-EDV 1 780 05-11-2022 06:20 PM
Last Post: Fritz-EDV
Sad T46S: small and severe audio interruptions ronald.swaypc 0 695 04-05-2022 08:57 PM
Last Post: ronald.swaypc
  Music On Hold Server URI metrocommunications 2 5,781 01-04-2022 01:27 PM
Last Post: Yisroel_MongoTEL

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication