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t46s calls on hold operation
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comstar Offline
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Posts: 3
Joined: Oct 2018
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Post: #6
RE: t46s calls on hold operation
(03-08-2019 06:34 PM)russavd Wrote:  We are having exactly the same problem.

I have several aggravated users that cannot understand why calls on hold get transferred using BLF, and I cannot come up with any rationale why anyone would want this.

They were using 12 year old Linksys phones that handled this correctly, and I'm having difficulty explaining why Yealink cannot fix a defect (and it is a defect not a feature) that even Linksys was able handle over a decade ago.

As a software developer, I know how easy this would be to fix, and if Yealink wants to keep supporting this "feature", just add a config toggle for "Don't transfer calls on hold".

I had a lengthy back and forth with their support and they kept trying to tell me to change the way the blf performs instead of addressing the actual issue of the call isn't really "on hold" but still an active call. They kept harping on the blf aspect until I finally told them forget the blf, that works fine that way that we want it to work. Even if you press HOLD and need to simply call another phone number outside of the system to simply ask someone a question, you have to either hit NEW CALL or another line appearance on the phone in order to make that call. I ended with suggesting the purchase a polycom vvx series phone and seeing how that operates in regards to placing calls on hold because that's how people expect a phone to operate.
03-13-2019 12:19 PM
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Messages In This Thread
t46s calls on hold operation - comstar - 10-25-2018, 02:41 PM
RE: t46s calls on hold operation - jolouis - 10-26-2018, 04:01 PM
RE: t46s calls on hold operation - comstar - 10-26-2018, 05:01 PM
RE: t46s calls on hold operation - russavd - 03-08-2019, 06:34 PM
RE: t46s calls on hold operation - comstar - 03-13-2019 12:19 PM

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