New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
t46s calls on hold operation
Author Message
comstar Offline
Junior Member
**

Posts: 3
Joined: Oct 2018
Reputation: 0
Post: #6
RE: t46s calls on hold operation
(03-08-2019 06:34 PM)russavd Wrote:  We are having exactly the same problem.

I have several aggravated users that cannot understand why calls on hold get transferred using BLF, and I cannot come up with any rationale why anyone would want this.

They were using 12 year old Linksys phones that handled this correctly, and I'm having difficulty explaining why Yealink cannot fix a defect (and it is a defect not a feature) that even Linksys was able handle over a decade ago.

As a software developer, I know how easy this would be to fix, and if Yealink wants to keep supporting this "feature", just add a config toggle for "Don't transfer calls on hold".

I had a lengthy back and forth with their support and they kept trying to tell me to change the way the blf performs instead of addressing the actual issue of the call isn't really "on hold" but still an active call. They kept harping on the blf aspect until I finally told them forget the blf, that works fine that way that we want it to work. Even if you press HOLD and need to simply call another phone number outside of the system to simply ask someone a question, you have to either hit NEW CALL or another line appearance on the phone in order to make that call. I ended with suggesting the purchase a polycom vvx series phone and seeing how that operates in regards to placing calls on hold because that's how people expect a phone to operate.
03-13-2019 12:19 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
t46s calls on hold operation - comstar - 10-25-2018, 02:41 PM
RE: t46s calls on hold operation - jolouis - 10-26-2018, 04:01 PM
RE: t46s calls on hold operation - comstar - 10-26-2018, 05:01 PM
RE: t46s calls on hold operation - russavd - 03-08-2019, 06:34 PM
RE: t46s calls on hold operation - comstar - 03-13-2019 12:19 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Two account on Yealink T46S f.barbier 1 55 06-10-2019 02:07 PM
Last Post: jolouis
  T46S - call forward target (number) on display mikedonn 0 62 06-04-2019 10:36 AM
Last Post: mikedonn
  T46S voicemail key not working (off hook) Advance2000 1 139 06-03-2019 11:18 PM
Last Post: wfulton@thirdhatch.com
  Create conference with 2 existing calls chrischevy 1 82 05-24-2019 08:19 AM
Last Post: Evan_Yealink
  T46S Problems randym 1 357 05-20-2019 03:36 AM
Last Post: Mike_Yealink
  External Calls - Caller ID on attended transfer Tim_B 5 447 05-12-2019 01:11 PM
Last Post: complex1
  OpenVPN not working on T46S 66.83.0.35 _DJ 3 836 05-11-2019 07:54 AM
Last Post: complex1
  Press '+' sign on T46S and T48S TY 1 381 05-10-2019 01:48 PM
Last Post: Michael_Yealink
  T46S how to disable screensaver Advance2000 0 107 04-26-2019 03:40 PM
Last Post: Advance2000
  Muffled Audio on T46S btvoice 0 96 04-26-2019 03:17 PM
Last Post: btvoice

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication