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BLF Light stuck on busy for select users
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jolouis Offline

Posts: 339
Joined: Oct 2013
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Post: #2
RE: BLF Light stuck on busy for select users
(10-15-2018 05:15 PM)papergavin Wrote:  I tried to factory reset them, but they all just immediately went back to "busy".

Sounds like a problem on the PBX side. For clarification, BLFs do not monitor other phones directly; all they do is ask the pbx to send messages indicating what state other phones/devices/etc are in (i.e. ringing, unavailable/busy, idle, etc). The PBX does the actual heavy lifting to keep track of what phones are doing and send out the BLF notifications as needed.

If you do a packet trace or capture you should see the phone conversing with the PBX, and getting replies in the from of SIP Notification packets.
10-15-2018 08:45 PM
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RE: BLF Light stuck on busy for select users - jolouis - 10-15-2018 08:45 PM

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