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Caller ID Transffering
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jolouis Offline
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Post: #4
RE: Caller ID Transffering
(10-06-2018 08:24 PM)Spyder13337 Wrote:  Blind Transfer Works that not an issue is the attended transfer that i am having this issue with

Attended transfers are more tricky. As I mentioned, proper call flow would be:
1) A calls B.
2) B Answers.
3) A wants to talk to C, so
4) B puts A on hold and makes attended transfer call to C.
5) C sees B calling on caller ID, answers and says "yes Give me A".
6) B completes transfer by pressing transfer button again. A is now talking to C.

IN that final step though C will only get to see A's caller ID if your PBX is configured to send Connected Line Information. This is basically a way to tell C that although it was already talking on a call (Call from B), the person actually connected on that call has changed (it's A now), so the display needs to be updated.

FreePBX/Asterisk has included that capability and feature set for a while, but I'm not sure what version Elastix 4 is based on and whether there are any options you need to put in yourself to activate there.
10-10-2018 06:43 PM
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Messages In This Thread
Caller ID Transffering - Spyder13337 - 10-04-2018, 03:16 PM
RE: Caller ID Transffering - jolouis - 10-05-2018, 08:32 PM
RE: Caller ID Transffering - Spyder13337 - 10-06-2018, 08:24 PM
RE: Caller ID Transffering - jolouis - 10-10-2018 06:43 PM
RE: Caller ID Transffering - Spyder13337 - 10-10-2018, 07:12 PM
RE: Caller ID Transffering - jolouis - 10-12-2018, 03:15 PM
RE: Caller ID Transffering - Spyder13337 - 10-15-2018, 02:31 PM

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