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Phone only ringing after reboot- quickly stops working
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complex1 Offline
3CX Adv. Cert. Engineer

Posts: 1,438
Joined: Jan 2014
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Post: #2
RE: Phone only ringing after reboot- quickly stops working
(08-31-2018 11:28 AM)AE Wrote:  I am having an unusual problem this past week.
We have an W52P with 2 handsets. The phone will always make outgoing calls but it often does not ring for incoming calls. I know the SIP provider/ DID number works because our DID forwards to a cell phone as well as the W52P and the cell phone always rings.
I haven't changed any setting on the W52P unless a firmware update has happened?

If I reboot the W52P the handsets will ring when I test it but after some time they stop receiving calls.

Here are the settings I'm using, any ideas why they would stop picking-up incoming calls?

Thanks very much in advance!


Do the handset(s) ring immediate after you have finished a call (<30 sec)?

Please try change the time of "Keep Alive Interval(Seconds)" to 15(sec) and set "Session Timer" to Disabled.

Kind regards,

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
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08-31-2018 02:00 PM
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RE: Phone only ringing after reboot- quickly stops working - complex1 - 08-31-2018 02:00 PM

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