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T28P - Power LED won't turn off
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Yealink_Michael Offline
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Posts: 382
Joined: Jul 2015
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Post: #9
RE: T28P - Power LED won't turn off
Dear Bill

thanks for your information

for your question , out R&D has investigated and here is the solution

1. loginto the web page of the phone and export the syslog to server , for details , refer to the file attached
2. open wireshark and start to capture , for details , refer to the file attached and you can download the wireshark tool from this link :
ftp://Michael:5cvD7JsK@ftp.yealink.com/wireshark.zip

3. disconnect all the network cable of the phone
4. long press the OK key for at least 5 seconds and then press again to reset the factory
5. after the phone boot up , connect the network cable and check whether the Power LED is always on
6. register an account and see whether the power led is always on

if the issue still exist , please kindly provide the syslog from server and pcap file from wiresahrk and the config file from phone to us again , we will follow up.

TKS & BR

Michael


Attached File(s)
.pdf  How to use Wireshark.pdf (Size: 230.6 KB / Downloads: 2)
.pdf  export the syslog to the server.pdf (Size: 1.14 MB / Downloads: 3)
08-15-2015 09:41 AM
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Messages In This Thread
T28P - Power LED won't turn off - bcdaus - 07-31-2015, 04:11 PM
RE: T28P - Power LED won't turn off - Yealink_Michael - 08-15-2015 09:41 AM

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