[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 2 Votes - 3.5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[FAQ] The phones can't connect to Yealink Device Management Platform(YDMP)
Author Message
Marek-M Offline
Junior Member

Posts: 1
Joined: May 2024
Reputation: 0
Post: #6
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP)
Dear Support Team,

I hope this message finds you well. I am reaching out to report an issue with the YMDP platform. While I have successfully installed the platform, I am encountering difficulties when attempting to add T23G model phones.

Upon adding the MAC addresses of the T23G phones, they appear as offline in the system. Additionally, when I manually add the necessary line to the phone's configuration file to facilitate communication with YMDP, the phones are still not being detected automatically.

It's worth noting that all other devices, such as W60B, W70B, T21-E2, T27G, and VP57, were automatically detected in YMDP after adding a line to their configuration files.

I would greatly appreciate your assistance in resolving this issue. Please let me know if there are any troubleshooting steps I can take or if there is any additional information needed from my end.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

We have the largest number of T23G devices in our institution, with over 300 units, so we are particularly keen on adding this model to YMDP.

T23G firmware v44.84.0.160

Best regards,

Attached File(s)
.tar  XX2024-05-15_2024-05-15_ServiceLog.tar (Size: 2.97 MB / Downloads: 0)
(This post was last modified: 05-16-2024 12:05 AM by Marek-M.)
05-15-2024 10:16 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - Marek-M - 05-15-2024 10:16 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Pushing Wallpaper to WH67 via Personal Device (YMCS) EDVStadtRietberg 0 301 05-10-2024 06:04 PM
Last Post: EDVStadtRietberg
  Remote control of Phones and Room Panels thru YDMP Bertin 0 509 04-15-2024 02:10 PM
Last Post: Bertin
  Cloud management policy setup chi-ltd 0 937 11-20-2023 11:29 PM
Last Post: chi-ltd
  [FAQ] How to change the IP address of YDMP Karl_Yealink 5 12,727 11-12-2023 09:30 PM
Last Post: jorge.gustavo@petrobras.com.br
  Yealink USB Connect ToddL 2 3,935 09-08-2023 07:48 PM
Last Post: mrice
  Error installing Yealink Device Manager Platform greenhed 1 1,838 09-06-2023 06:15 PM
Last Post: greenhed
Exclamation YMCS update = no access to phones via sub-enterprises! terafi 1 1,500 09-06-2023 03:53 PM
Last Post: complex1
  Yealink MVC840 Teams Room System afranklyn 0 1,865 01-25-2023 11:04 PM
Last Post: afranklyn
  Zero Touch Auto Provisioning with YDMP? mplewis 0 2,380 07-15-2022 09:08 PM
Last Post: mplewis
  Unable to add new devices to Management Cloud Service Steven_Reid 0 2,443 07-15-2022 04:13 AM
Last Post: Steven_Reid

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication