New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G/S hiccups during call
Author Message
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 525
Joined: Jan 2014
Reputation: 13
Post: #4
RE: T46G/S hiccups during call
(06-12-2018 01:33 PM)flo_woy Wrote:  
(06-12-2018 06:56 AM)complex1 Wrote:  
(06-11-2018 08:25 AM)flo_woy Wrote:  Hello community,

we're using a cloud telephone provider. Every call we got some hiccups during call. It's like nothing for several seconds. It could look like the following scenario:

1 | Call starts
2 | At 0:16 seconds the time on the display freezes for 2 to 5 seconds
3 | During hiccup you don't hear each other
4 | After several seconds of delay the counter continues and jumps ahead to the "lost time"
5 | You're able to hear each other again

In some cases the call drops and then it's like someone hang up.

But what's the reason the display time freezes? Is there any configuration that causes the freeze?
Maybe someone of you got the same issues and has a solution for this problem?


Doesn't matter if it's a Yealink T46 G or S. The same problem occurs.

Maybe someone of you has a fix for this specific problem?
We also checked the locations infrastructure and it seems there's no problem with it. At other locations employees got the same problem.

Kind Regards
Florian

Hi Florian,

Do all the phones have the same problem?
Are the phones get there power over ethernet (PoE)?
Yes, Please connect them to there own power supply and test again.
It looks like a power issue.

Hi,

first of all thanks for your reply.
I'm pretty sure there's no issue with PoE. I just tested it with a power supply and the same freeze occured.

Do you have a clue why these freezes happen? Any technical issues known?

Thank you.

Kind regards,
Florian

Hi Florian,

I don’t have a clue why these freezes happen, but please try next:
- Make sure the phones running the latest firmware.
- Reset the phones to factory default and try again.

Best regards,
Frank.

I'm Dutch, not English. Sorry for my imperfect grammar.
06-12-2018 02:07 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T46G/S hiccups during call - flo_woy - 06-11-2018, 08:25 AM
RE: T46G/S hiccups during call - complex1 - 06-12-2018, 06:56 AM
RE: T46G/S hiccups during call - flo_woy - 06-12-2018, 01:33 PM
RE: T46G/S hiccups during call - complex1 - 06-12-2018 02:07 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46G - Line Call Forwarding to External # David R 1 122 08-17-2018 02:38 PM
Last Post: jolouis
  T46G + Exp40 Hangs chrischevy 6 2,287 08-15-2018 01:32 AM
Last Post: Asanka
  Formatted Text Screen allow DTMF on call GNIL 0 93 08-09-2018 04:16 PM
Last Post: GNIL
  Group Call Pick Up showing original extension number stratos 1 158 07-31-2018 12:49 PM
Last Post: East_Yealink
  Call Forward via DSS Key SFA1492 0 198 07-04-2018 11:33 PM
Last Post: SFA1492
  T46G Hold Issue ZFWT 0 178 06-19-2018 08:04 AM
Last Post: ZFWT
  Yealink T46G+T48G with EHS & Jabra Suddenly Switches to "Off Hook", or disconnects Complea_KJM 0 232 06-08-2018 08:06 AM
Last Post: Complea_KJM
  Pickup call does not work - HiPath Bernhard77 2 343 06-07-2018 12:09 PM
Last Post: Evan_Yealink
  T46S Call Hiccups igendreau 3 472 06-06-2018 02:12 PM
Last Post: complex1
  T42G massive latency before call Jeremie 4 666 06-04-2018 06:21 AM
Last Post: Travis_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication