New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Yealink T46G+T48G with EHS & Jabra Suddenly Switches to "Off Hook", or disconnects
Author Message
Complea_KJM Offline
Junior Member
**

Posts: 1
Joined: Aug 2016
Reputation: 0
Post: #1
Yealink T46G+T48G with EHS & Jabra Suddenly Switches to "Off Hook", or disconnects
Hi
We are experiencing some issue at a Customer.
They are using Yealink T46G & T48G with EHS36 and Jabra 920Pro headsets.
When the headset is in the base, suddenly the phone looks like it is "Off Hook", and after a couple of seconds it switch back to idle (We also experience this at our Office with T46G+EhS36+Jabra Pro9470).
Related to this, it sometimes messes up the "Sync" between headset and phone, and the headset base thinks it is off hook, and the phone is on hook. When you then try to answer a call/activate headset, it hangs up, and vice versa.

They are also experiencing calls suddenly getting disconnected. When we run traces on the system, we get a correct "200 BYE" command from the phone, but the user hasn't hung up, making us believe this is related to the headset issues, and the headset ends the call, causing the phone send a "200 BYE".
We have tried switching headset (They used Jabra/GN9330 before), replaced the EHS36, and replaced the Phone. It is happening randomly.

Phones are running latest firmware (xx.83.0.35), EHS36 is firmware 4.16.0.0, and headset are running latest firmware.
Phones is connected to PoE and PBX is 3CX v15.5SP4.

Do you have any suggesitions on hand, or what king of logs do you need to investigate further?
06-08-2018 08:06 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Yealink T46G+T48G with EHS & Jabra Suddenly Switches to "Off Hook", or disconnects - Complea_KJM - 06-08-2018 08:06 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink Wireless IP Phones RyanL 2 54 08-19-2019 03:03 PM
Last Post: jolouis
  T46S voicemail key not working (off hook) Advance2000 3 408 08-15-2019 02:13 PM
Last Post: complex1
  T48G / Import & sync google contacts Urbany 7 13,123 08-05-2019 09:22 PM
Last Post: justingoldberg
  T48G S4B firmware and WF40 wifi dongle noel_leahy 8 4,521 07-23-2019 06:04 AM
Last Post: Babylonia
  Yealink WebUI not accepting copied passwords IT-Risch_Support 6 353 07-22-2019 12:23 PM
Last Post: IT-Risch_Support
  Remote directory recursion depth limit - Yealink T46G levstik 2 250 07-12-2019 12:06 PM
Last Post: levstik
  EHS36 Firmware via T46G - User Name Password Richard242 1 271 07-12-2019 08:36 AM
Last Post: Travis_Yealink
  T46G Who 1 260 06-27-2019 01:25 PM
Last Post: jolouis
  T48g and t48s "Sharing" a call for training/QC rzei 2 309 06-27-2019 01:20 PM
Last Post: jolouis
  Two account on Yealink T46S f.barbier 1 283 06-10-2019 02:07 PM
Last Post: jolouis

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication