[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Does not answer properly when in a ring group
Author Message
Michael_Yealink Offline

Posts: 46
Joined: Oct 2012
Reputation: 0
Post: #2
RE: Does not answer properly when in a ring group
Dear Customer,

This is Michael from Yealink Technical Support Team, nice to work for you.

For this issue, do you mean the scenario below :

1. Phone in ring group
2. Call comes in , phone can ring
3. Pickup the handset of the phone , call will not answered, press answer key or OK key , also can't answer the call .
4. Direct call working fine, V82 working fine

Please point out if nay misunderstanding and let me know below information :
1. Which Model and exact firmware you test ?
2. How many phones you have in total , all have this issue ?
3. This issue happened every time or some times, if not every time, what is the rate ? 5 in 10 calls ?

At last but import, please provide the pcap file , bin file and level 6 log file of V82 and V83, then upload it and I will double check , for how to get them ,please refer to below link :


Thanks and looking forward to your reply ASAP.

05-10-2018 08:37 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: Does not answer properly when in a ring group - Michael_Yealink - 05-10-2018 08:37 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T27G Line Key BLFs Flash During Ring All Infonetx 0 4,739 02-17-2020 06:53 PM
Last Post: Infonetx
  T19 and T21 Ring Volume Control ticbridge 1 7,080 05-15-2019 09:11 AM
Last Post: complex1
  Caller-id after attended transfer not working properly on T19P/T41P ddyx 5 14,687 02-06-2018 08:01 AM
Last Post: Lucia_Yealink
  T38G Continues to ring after outbound call connects srcurtis 6 17,265 06-14-2017 09:51 AM
Last Post: Kevin_Yealink
Question Problem with forwarding call after no answer - SIP-T26P / SIP-T27P Yves 1 8,678 12-30-2016 06:52 AM
Last Post: Travis_Yealink
  Wireless Headset will not passing ring with T46G mwb12345 3 11,461 04-28-2016 02:54 PM
Last Post: Horence
  Ring instead of call waiting tone sunstatetech 11 36,625 12-15-2015 03:23 PM
Last Post: eth0
  Missed calls - sim ring TXX Broadsoft dunhill 5 18,599 10-02-2015 10:08 AM
Last Post: smiletel
Music How to set yealink IP phones ring longer, unlimited dialing and custom ringback tone. HijoTech 2 13,593 07-29-2015 07:14 PM
Last Post: HijoTech
  Yealink W52P in Ring Group sbaig04@yahoo.com 7 20,819 03-30-2015 10:03 PM
Last Post: gdinunzio

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication