[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Ring Mute while keeping intercom ring on
Author Message
Kevin_Yealink Offline

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #2
RE: Ring Mute while keeping intercom ring on
(05-04-2018 04:08 PM)Problemchild Wrote:  Hello,

Our company uses a mix of yeahlink phones (T46, T29, T27 & T41). Our service is set up so that the phone rings in the office on a few select extensions prior to automatically getting routed to auto attendant. The reason for this set up is that we prefer to physically answer calls rather than auto attendant. Since we could not locate a setting to only mute the ring while still allowing intercom sound we have had to choose only a few select extensions to ring when a call comes in. After a call has been answered it is then sent to park and an intercom call is initiated to notify the person for whom the call is for.

The solution we are looking for is to have all extension ring on an incoming call so that all office personnel can see the incoming call on the caller ID. to achieve this we need to be able to mute the ringer on select extensions so that they no get disturbed when a call comes in but still be able to get an audible ring when the intercom on their extension is activated.

I noticed when lowering the volume all the way down on the Yeahlink phones both ring and intercom ring are treated the same and therefor both get muted. Is there a way to control the intercom ring separate from the phone ring?

Dear Customer,

So you just only mute tone for intercom call, right? When yealink receive intercom call, phone will auto answer with ring beep, which is different from incoming call.

Please check again, I think it can work for you.
For incoming call, you can go to Setting-> Preference->Ring Type;
For intercom call, you can go to Setting-> Tones-> Auto answer. If you want to mute it, you can enter 0.

Hope it work for you and let me know if any doubt.

Best Regards,
05-09-2018 09:00 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
RE: Ring Mute while keeping intercom ring on - Kevin_Yealink - 05-09-2018 09:00 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T4X no beep on intercom answer jcaruso 2 6,198 04-12-2022 04:46 AM
Last Post: JohnJ
  T46s rings 1time then silent, should ring 5 times Bizfon 2 4,406 02-25-2021 11:22 PM
Last Post: Yisroel_MongoTEL
Wink Intercom and BLF eric@salemcomputer.com 4 7,223 11-04-2020 12:39 AM
Last Post: remingtonsmith
  Intercom tone - make louder? imfloridaguy 7 15,620 09-22-2020 06:54 PM
Last Post: Nraphan
Information Increase intercom tone value support@thearcehouse.com 14 26,391 09-22-2020 06:52 PM
Last Post: Nraphan
  T46S ring headset and speaker michele-scapini 4 9,419 06-04-2020 04:02 PM
Last Post: michele-scapini
  T46 - All accounts not recognizing - Disable Distinctive Ring Tones sean.suntelnetworks 3 8,295 04-12-2019 06:19 PM
Last Post: staff
  Externally hosted ring tones Scottie 9 18,466 03-05-2019 08:22 PM
Last Post: matthewljensen
  Set ring volume sommerzeit 2 16,740 02-18-2019 11:35 AM
Last Post: sommerzeit
  T48G Incoming Transfer Ring Question mike366 1 5,487 08-23-2018 03:46 AM
Last Post: Jensen_Yealink

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication