[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Update failed Bad Rom
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Kevin_Yealink Offline

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #4
RE: Update failed Bad Rom
(05-14-2018 05:25 PM)Blake1 Wrote:  
(05-09-2018 01:27 AM)Kevin_Yealink Wrote:  Hi Black

Good day.
We don't meet such issue. Phone may not download full rom during provision.
Can you help check:
1. The firmware phone running currently;
2. Which firmware you want upgrade to will cause such issue happened?
3. How many phones in your side? How many phones have such issue?
4. Can you send me PCAP, syslog, config.bin files to me, then I can do more troubleshooting.

Thank you.

Best Regards,
Hello Kevin,

1. Phones are currently running version
2. I am trying to upgrade to version
3. I have had this problem on about 8 different phones all on different customers; usually 9/10 will update fine for a customer but then 1 or 2 of them will do this updated failed message and will not update even though it's using the same provisioning parameters and firmware link on the same Internet connection.
4. I will send you that once I re-create it in my office here.

Hi Black

Thank you , waiting for your updating.
Best Regards,
05-15-2018 07:22 AM
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Messages In This Thread
Update failed Bad Rom - Blake1 - 05-03-2018, 03:29 PM
RE: Update failed Bad Rom - Kevin_Yealink - 05-09-2018, 01:27 AM
RE: Update failed Bad Rom - Blake1 - 05-14-2018, 05:25 PM
RE: Update failed Bad Rom - Kevin_Yealink - 05-15-2018 07:22 AM

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