[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


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Update failed Bad Rom
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Blake1 Offline
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Posts: 11
Joined: Apr 2018
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Post: #3
RE: Update failed Bad Rom
(05-09-2018 01:27 AM)Kevin_Yealink Wrote:  Hi Black

Good day.
We don't meet such issue. Phone may not download full rom during provision.
Can you help check:
1. The firmware phone running currently;
2. Which firmware you want upgrade to will cause such issue happened?
3. How many phones in your side? How many phones have such issue?
4. Can you send me PCAP, syslog, config.bin files to me, then I can do more troubleshooting.

Thank you.

Best Regards,
Kevin
Hello Kevin,

1. Phones are currently running 54.81.0.110 version
2. I am trying to upgrade to 54.83.0.30 version
3. I have had this problem on about 8 different phones all on different customers; usually 9/10 will update fine for a customer but then 1 or 2 of them will do this updated failed message and will not update even though it's using the same provisioning parameters and firmware link on the same Internet connection.
4. I will send you that once I re-create it in my office here.
05-14-2018 05:25 PM
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Messages In This Thread
Update failed Bad Rom - Blake1 - 05-03-2018, 03:29 PM
RE: Update failed Bad Rom - Kevin_Yealink - 05-09-2018, 01:27 AM
RE: Update failed Bad Rom - Blake1 - 05-14-2018 05:25 PM
RE: Update failed Bad Rom - Kevin_Yealink - 05-15-2018, 07:22 AM

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