Locked out of admin login

[complex1]

(04-28-2018 10:13 AM)Blue Chilli Wrote:  Hi,

I have a customer with 3 X W52H handsets on a single W52P base unit. All phones and base unit are on the latest available firmware and these are the only phones in the building.

We have issues where handsets even 2M from the base unit, disconnect during a call and display the message "Initializing - please wait" or "searching for base".

I've rebooted the base unit but the problem still persists.

The issue I have now though, is that I can no longer login as admin/admin, the password isn't recognised. I've definitely not changed it from the default and I can still login as user/user. I suspect a member of staff is messing around changing passwords.

Is there another superuser or power user type login which will allow me to change the admin password?

I don't really want to factory reset it, as the customer is 120 mile round trip away and these are their only phones. If anything goes wrong, it will leave them without phones.

At the moment, it's looking like I might have to replace the unit, in an attempt to resolve the frequent disconnects of the handsets, but this time I'll trust nobody and set a stronger password.

I take it the admin passwords don't tend to change themselves?

Thanks, Marcus

Hi Marcus,

As far as I know the DECT base have two accounts: admin and user.
No superuser or power user account.

The only way to get back the admin password is reset the base to factory default. The downside is you will lost all settings.
After reset please use strong passwords for admin and user accounts to prevent a change by anybody who known the default password(s).
For security reasons: Please never, never, never use default passwords.

For you "Initializing - please wait" issue, please check if there are no other "transmitters" near the base station, e.g microwave, television, etc.
Do not use the ECO mode and the base must be visible (not behind sealing, wall, glass) for the handsets.

Hope this will help.