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Locked out of admin login
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Blue Chilli Offline
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Post: #1
Locked out of admin login
Hi,

I have a customer with 3 X W52H handsets on a single W52P base unit. All phones and base unit are on the latest available firmware and these are the only phones in the building.

We have issues where handsets even 2M from the base unit, disconnect during a call and display the message "Initializing - please wait" or "searching for base".

I've rebooted the base unit but the problem still persists.

The issue I have now though, is that I can no longer login as admin/admin, the password isn't recognised. I've definitely not changed it from the default and I can still login as user/user. I suspect a member of staff is messing around changing passwords.

Is there another superuser or power user type login which will allow me to change the admin password?

I don't really want to factory reset it, as the customer is 120 mile round trip away and these are their only phones. If anything goes wrong, it will leave them without phones.

At the moment, it's looking like I might have to replace the unit, in an attempt to resolve the frequent disconnects of the handsets, but this time I'll trust nobody and set a stronger password.

I take it the admin passwords don't tend to change themselves?

Thanks, Marcus
04-28-2018 10:13 AM
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Messages In This Thread
Locked out of admin login - Blue Chilli - 04-28-2018 10:13 AM
RE: Locked out of admin login - complex1 - 04-29-2018, 08:29 AM
RE: Locked out of admin login - complex1 - 04-29-2018, 04:52 PM
RE: Locked out of admin login - complex1 - 05-01-2018, 12:44 PM

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