New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T23G Unable to Transfer Calls
Author Message
Dorothea Offline
Junior Member
**

Posts: 2
Joined: Mar 2018
Reputation: 0
Post: #3
RE: T23G Unable to Transfer Calls
Hello, Kevin -

1. Correct.

2. Internal calls have good audio. Direct external calls have good audio.

3. What is FW? Phone model is T23G.

4. I do not know how to use IP direct call to test this scenario.

5. We have 7 phones. All phones are affected.

6. I can reproduce this issue consistently, but the export directions provide do not work, so I cannot provide the requested files at this time.

Thank you.


(03-30-2018 09:44 AM)Kevin_Yealink Wrote:  
(03-27-2018 08:56 PM)Dorothea Wrote:  When I try to transfer a call, Blind, Semi-Attended, or Attended, the recipient only hears silence.

Has anyone else had this issued?

Thanks.


Dear,

This is Kevin from Yealink tech support team, nice to know you here.
About this case, please tell me how you do transfer call:
1. A call B, and B answer; then B press TRAN to do transfer call to C. If C answer this call, C can't talk with A, right?
2. If A direct call C, or B direct call C, may I know if the audio is good?
3. Can you tell me your FW and model?
4. Can you use IP direct call to test this scenario?
5. May I know how many phones in your side and how many phones are affected by this issue?
6. Can you reproduce this issue again, and send me PCAP, syslog(level 6), config.bin files to me? For how to export those files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=707

Please help check and let me know.

Best Regards,
Kevin
03-30-2018 04:53 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T23G Unable to Transfer Calls - Dorothea - 03-27-2018, 08:56 PM
RE: T23G Unable to Transfer Calls - Dorothea - 03-30-2018 04:53 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T21P E2: Missed calls: How to show caller's number? quazgar 0 99 08-16-2019 08:22 AM
Last Post: quazgar
  T23G sending 0x5c packets once a minute DavidAUM 2 212 08-01-2019 06:12 PM
Last Post: DavidAUM
  Missed calls for group users Techvoip 1 486 04-08-2019 07:29 AM
Last Post: Techvoip
  Blind Transfer (Alert Info) ring on FreePBX v13 Jorge12 1 1,169 05-30-2018 05:46 AM
Last Post: Paul_Yealink
  T23G Group pickup caller id LeeDraper 1 1,682 12-22-2017 02:35 AM
Last Post: Paul_Yealink
  Auto answer calls ajerez 15 12,948 12-21-2017 05:09 PM
Last Post: jolouis
  T23G .bin and .rfs ? rmeunier 3 3,666 09-12-2017 01:45 AM
Last Post: Evan_Yealink
  T23G and T29G slow and unresponsive R Cable_Support 0 1,686 08-04-2017 08:58 AM
Last Post: R Cable_Support
  T20 bought at second hand store. Unable to reset it. Jeff771 6 5,502 05-05-2017 12:41 PM
Last Post: Jeff771
  How to transfer calls to an external number Firewall 3 5,882 12-08-2016 01:32 AM
Last Post: Indcvjdn

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication