[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T23G Unable to Transfer Calls
Author Message
Dorothea Offline
Junior Member
**

Posts: 2
Joined: Mar 2018
Reputation: 0
Post: #3
RE: T23G Unable to Transfer Calls
Hello, Kevin -

1. Correct.

2. Internal calls have good audio. Direct external calls have good audio.

3. What is FW? Phone model is T23G.

4. I do not know how to use IP direct call to test this scenario.

5. We have 7 phones. All phones are affected.

6. I can reproduce this issue consistently, but the export directions provide do not work, so I cannot provide the requested files at this time.

Thank you.


(03-30-2018 09:44 AM)Kevin_Yealink Wrote:  
(03-27-2018 08:56 PM)Dorothea Wrote:  When I try to transfer a call, Blind, Semi-Attended, or Attended, the recipient only hears silence.

Has anyone else had this issued?

Thanks.


Dear,

This is Kevin from Yealink tech support team, nice to know you here.
About this case, please tell me how you do transfer call:
1. A call B, and B answer; then B press TRAN to do transfer call to C. If C answer this call, C can't talk with A, right?
2. If A direct call C, or B direct call C, may I know if the audio is good?
3. Can you tell me your FW and model?
4. Can you use IP direct call to test this scenario?
5. May I know how many phones in your side and how many phones are affected by this issue?
6. Can you reproduce this issue again, and send me PCAP, syslog(level 6), config.bin files to me? For how to export those files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=707

Please help check and let me know.

Best Regards,
Kevin
03-30-2018 04:53 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T23G Unable to Transfer Calls - Dorothea - 03-27-2018, 08:56 PM
RE: T23G Unable to Transfer Calls - Dorothea - 03-30-2018 04:53 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T23G Unable to Obtain IP Address xBrito 6 1,283 05-21-2020 01:05 PM
Last Post: jolouis
  Used T23G, can't factory reset, can't update MonkeySeeMonkeyDo 3 823 05-19-2020 07:19 PM
Last Post: Yisroel_MongoTEL
Smile Can a T29G Config.bin file be uploaded into a T23G Red Stone Telecom 0 509 03-29-2020 08:35 PM
Last Post: Red Stone Telecom
  Attended transfer not working T29G chysky@slany.cz 1 770 02-11-2020 02:48 PM
Last Post: chysky@slany.cz
  T23G Unable to obtain IP after upgrade Duncan 2 1,262 12-31-2019 10:58 PM
Last Post: Duncan
  T21P E2: Missed calls: How to show caller's number? quazgar 1 1,387 12-05-2019 07:19 AM
Last Post: Walter_Yealink
  T23G Network unavailable obtaining ip address james king 4 9,364 12-04-2019 09:46 AM
Last Post: nn123nn
  T23G .bin and .rfs ? rmeunier 5 6,218 11-14-2019 01:57 PM
Last Post: Evan_Yealink
  T23G sending 0x5c packets once a minute DavidAUM 2 1,313 08-01-2019 06:12 PM
Last Post: DavidAUM
  Missed calls for group users Techvoip 1 1,249 04-08-2019 07:29 AM
Last Post: Techvoip

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication