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T23G Unable to Transfer Calls
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Kevin_Yealink Offline
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Post: #2
RE: T23G Unable to Transfer Calls
(03-27-2018 08:56 PM)Dorothea Wrote:  When I try to transfer a call, Blind, Semi-Attended, or Attended, the recipient only hears silence.

Has anyone else had this issued?

Thanks.


Dear,

This is Kevin from Yealink tech support team, nice to know you here.
About this case, please tell me how you do transfer call:
1. A call B, and B answer; then B press TRAN to do transfer call to C. If C answer this call, C can't talk with A, right?
2. If A direct call C, or B direct call C, may I know if the audio is good?
3. Can you tell me your FW and model?
4. Can you use IP direct call to test this scenario?
5. May I know how many phones in your side and how many phones are affected by this issue?
6. Can you reproduce this issue again, and send me PCAP, syslog(level 6), config.bin files to me? For how to export those files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=707

Please help check and let me know.

Best Regards,
Kevin
03-30-2018 09:44 AM
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Messages In This Thread
T23G Unable to Transfer Calls - Dorothea - 03-27-2018, 08:56 PM
RE: T23G Unable to Transfer Calls - Kevin_Yealink - 03-30-2018 09:44 AM

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