Incoming audio loss

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Threaded Mode \| Linear Mode Incoming audio loss
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Lucia_Yealink Offline

Super Moderator

Posts: 467

Joined: Aug 2016

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Post: #4

RE: Incoming audio loss

HI DanielG ，

Do you mean the first word in every sentenses will drop? Or the first word in first sentense will drop?
Does the issue happen only in incoming call? Both the voice of two sides will drop? Or only the caller side? Or callee side? Is it internal call or external call?
How often the issue will happen?

Please provide the level 6 syslog, config.bin and PCAP when you reproduce for us to debug. Before test, please upgrade the firmware to latest version.
Refer this FAQ to collect it:
http://support.yealink.com/faq/faqInfo?id=707

Besides, how many phones the customers have in total? ANd how many of them have the issue?

Best Regards,
Lucia

03-30-2018 09:59 AM

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Messages In This Thread

Incoming audio loss - DanielG - 03-27-2018, 01:06 PM

RE: Incoming audio loss - complex1 - 03-27-2018, 04:52 PM

RE: Incoming audio loss - DanielG - 03-27-2018, 05:21 PM

RE: Incoming audio loss - Lucia_Yealink - 03-30-2018 09:59 AM

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