[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Incoming audio loss
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Lucia_Yealink Offline
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Posts: 467
Joined: Aug 2016
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Post: #4
RE: Incoming audio loss
HI DanielG ,

Do you mean the first word in every sentenses will drop? Or the first word in first sentense will drop?
Does the issue happen only in incoming call? Both the voice of two sides will drop? Or only the caller side? Or callee side? Is it internal call or external call?
How often the issue will happen?

Please provide the level 6 syslog, config.bin and PCAP when you reproduce for us to debug. Before test, please upgrade the firmware to latest version.
Refer this FAQ to collect it:

Besides, how many phones the customers have in total? ANd how many of them have the issue?

Best Regards,
03-30-2018 09:59 AM
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Messages In This Thread
Incoming audio loss - DanielG - 03-27-2018, 01:06 PM
RE: Incoming audio loss - complex1 - 03-27-2018, 04:52 PM
RE: Incoming audio loss - DanielG - 03-27-2018, 05:21 PM
RE: Incoming audio loss - Lucia_Yealink - 03-30-2018 09:59 AM

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