Incoming audio loss

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Threaded Mode \| Linear Mode Incoming audio loss
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complex1 Offline

3CX Adv. Cert. Engineer

Posts: 1,524

Joined: Jan 2014

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Post: #2

RE: Incoming audio loss

(03-27-2018 01:06 PM)DanielG Wrote: Hello,

Recently we have started getting reports of occasionally audio drops on incoming callers. I have been able to reproduce this in the lab and occasionally the audio from the outside caller will drop a word every sentence, it is very random. When inspecting the audio it is intact when leaving our system and seems to be dropping audio at the yealink level.

Any suggestions as to where to look next?

Hi,

If the phone(s) get the power by PoE, please use separate power adapters and test again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.

03-27-2018 04:52 PM

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Messages In This Thread

Incoming audio loss - DanielG - 03-27-2018, 01:06 PM

RE: Incoming audio loss - complex1 - 03-27-2018 04:52 PM

RE: Incoming audio loss - DanielG - 03-27-2018, 05:21 PM

RE: Incoming audio loss - Lucia_Yealink - 03-30-2018, 09:59 AM

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