Call Park customization

[James Martin]

Thanks for the reply.

I proposed that Vonage help us customize the 3rd and 4th custom keys as PARK and GRAB, but they never came back with a solution and I simply don't have the time or inclination to figure it out myself.

I proposed that they upgrade us to the four line Yealink T41S phones for free and implement their free SLA (shared line appearance) feature, which allows public hold and pickup from any phone. They balked at the free phone upgrades, so we are paying a nominal charge (not full rate) and we get to keep the existing phones, which were free to begin with. I'll probably sell them on Ebay.

So, we will solve it with new hardware and the SLA feature, which is probably faster and more reliable.

Of course, if Vonage had their act together, they would have sold us the T41S phones to begin with, but such is life. When I sold phone systems 40 years ago for the Bell System, we actually sat down with customers and determined their needs, then designed a custom setup. These days, apparently nobody has time for that stuff.