Date and Time Incorrect on T40G Phones

[complex1]

(02-19-2018 05:34 PM)NETiMAGE Wrote:  We have a new 3CX install, 15.5 SP3, with different model phones but the date and time are incorrect for the T40G model, all the others show the correct date and time. They show 12:00am Fri Sep 01. We are also using Yealink T46S phones and they are OK. This is happening with the out of the box firmware and updated firmware, v76.82.0.20. We are using the 3CX default pool.ntp.org and can ping this from the phone. Thinking it may be a firmware issue as all the other phones, T46S, W52P and CP-960 are showing the correct date and time.

Hi,

Even the phones are never used before (just out-of-the-box) please reset the phone to factory default, re-provision the phone and test again.
Also check in 3CX under Extensions > Extension > Phone Provisioning if the Options are set correct. (Timezone, Date Format, Time Format, etc.)

Hope this will help.