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Always Reverts to Phone Lock and Disabled BToE
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Sam1 Offline
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Post: #5
RE: Always Reverts to Phone Lock and Disabled BToE
(01-10-2018 03:31 AM)Samuel_Yealink Wrote:  
(01-09-2018 03:36 PM)Sam1 Wrote:  
(01-09-2018 12:19 PM)Samuel_Yealink Wrote:  Dear Customer,

The phone receives policy from the server every a period of time, usually this is caused by the conflicting settings of phone lock and BTOE between the server and this phone, so please contact your service provider first to synchronize the settings.

Kind Regards
Samuel Wang

Samuel,

This phone (and all Yealink phones in my org) are configured for Skype for Biz online, so there is no phone lock and BToE server settings to my knowledge. Also, the referenced phone is the only unit, out of about 15 or so, that behaves in this way. Any thoughts on what may be going on? Is it possible it is a faulty unit?

Best wishes,
Sam

Dear Sam,
It could be a different phone lock and BTOE settings under this specific account, and this is also needs to be changed on the Microsoft server end, please follow the below FAQ and get the config.bin and syslog on level 6, and then we will check it for you.
http://support.yealink.com/faq/faqInfo?id=314

BTW, before you do this, please upgrade the firmware to the latest from below link,
http://download.support.yealink.com/down...8.1.80.rom

Kind Regards
Samuel Wong

Hi Samuel. I sent you the requested files via email a few days ago. Of course, because the settings are reverting over time (and not instantly), I'm not sure what level of visibility the log files will have on this. Also, I applied the firmware as you requested. The issue persists. What's the next step toward resolution?

Sam
01-12-2018 03:42 PM
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Messages In This Thread
RE: Always Reverts to Phone Lock and Disabled BToE - anonymous1654103749851 - 01-09-2018, 12:19 PM
RE: Always Reverts to Phone Lock and Disabled BToE - anonymous1654103749851 - 01-10-2018, 03:31 AM
RE: Always Reverts to Phone Lock and Disabled BToE - Sam1 - 01-12-2018 03:42 PM
RE: Always Reverts to Phone Lock and Disabled BToE - anonymous1654103749851 - 01-15-2018, 01:57 AM

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