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Unanswered calls ring duration
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Evan_Yealink Offline
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Posts: 42
Joined: Mar 2017
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Post: #4
RE: Unanswered calls ring duration
Dear Customer,

Thanks for update.

I’ve tried to test it locally but I was unable to reproduce the issue you mentioned.The configuration of ring time is set on server side,then the phone will sync it from server.

For this issue, please help check below information.
1.Please help check this value you set on the server was in effect or not. As shown below:
   
2.All of the SFB accounts have this issue?
3.Please try sign-out the account and sign-in again after the configuration is set on server side or SFB client on the PC.

If not help, to analyze the issue, we need your help to repeat the process and feedback with pcap, config.bin and syslog(level 6). Under web UI->settings->configuration
1. Please set system log level to 6 then confirm to save setting
2. start PCAP feature, try to make a call, rings 20s, after stop ringing.
3. Stop pcap feature and export the pcap file
4. Export the config.bin file via Export or Import Configuration
5. Export the system log via system log option.
   

Any update, freely to let me know.

Best Regards,
Evan You
01-11-2018 09:41 AM
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Messages In This Thread
Unanswered calls ring duration - d1e - 01-04-2018, 05:38 PM
RE: Unanswered calls ring duration - d1e - 01-10-2018, 08:14 AM
RE: Unanswered calls ring duration - Evan_Yealink - 01-11-2018 09:41 AM

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