New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Display Caller Name in list of multi active calls.
Author Message
IPBX Offline
Junior Member
**

Posts: 17
Joined: Jun 2017
Reputation: 0
Post: #1
Display Caller Name in list of multi active calls.
Hi Team,

I hope you are doing fine.

Ours customers receive multi calls per device so generate internal device queue.
They have to transfer calls from this queue to destination.
While a call is incoming, the caller id+Name is displayed.
Now, user would like transfert the active call to a call in queue.

1. How choose the right call in list with numbers ? Users don't remember who is behind each number. Name is really important to avoid mistake transfert
2. First item in list is "New Call", why not, but users have to down for choose an active call in queue call case (Generally first item after "New Call" is the more recent). In my opinion when there is call queue, New Call option would be the last item. (Each user's actions is counted for reduce length of call)

Firmware Version 52.80.0.130
Hardware Version 52.0.0.0.0.0.0
Device T2x Series

Thank you,

Regards,

Sam
12-29-2017 09:21 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Display Caller Name in list of multi active calls. - IPBX - 12-29-2017 09:21 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Ringer that reads caller ID lelzab993 5 14,115 07-08-2018 09:34 PM
Last Post: K7AZ
  Transfer the calls in since the corporate directory YACINE 0 83 06-19-2018 09:48 AM
Last Post: YACINE
  Remote Phonebook - Numbers Display Format On Phone Medryn 17 23,642 05-28-2018 06:54 AM
Last Post: Philipp1234
  Placing outgoing calls from web browser or softphone. Shenmue232 0 141 05-27-2018 02:02 PM
Last Post: Shenmue232
  Missed calls when I'm busy jgonzalez 1 237 05-10-2018 07:06 AM
Last Post: jgonzalez
  Active headset and speaker together IPBX 1 408 03-19-2018 04:21 PM
Last Post: charlottemason
  Please recommend sip phone, which can show caller photo maa 4 1,435 11-06-2017 10:01 AM
Last Post: Kiearan
  [Workaround] BLF caller preview with Asterisk and T4xG phones Patrick77 4 1,970 11-01-2017 08:22 AM
Last Post: Alexey1
  Increase "hotline_delay" timeout to 30 seconds (for emergency calls) Someware 1 827 10-11-2017 03:28 AM
Last Post: Kevin_Yealink
  Phones that support Contact Sync and Bluetooth Mobile Calls Asanka 5 1,780 09-28-2017 06:45 AM
Last Post: Daisy1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication