[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Display Caller Name in list of multi active calls.
Author Message
IPBX Offline
Junior Member
**

Posts: 17
Joined: Jun 2017
Reputation: 0
Post: #1
Display Caller Name in list of multi active calls.
Hi Team,

I hope you are doing fine.

Ours customers receive multi calls per device so generate internal device queue.
They have to transfer calls from this queue to destination.
While a call is incoming, the caller id+Name is displayed.
Now, user would like transfert the active call to a call in queue.

1. How choose the right call in list with numbers ? Users don't remember who is behind each number. Name is really important to avoid mistake transfert
2. First item in list is "New Call", why not, but users have to down for choose an active call in queue call case (Generally first item after "New Call" is the more recent). In my opinion when there is call queue, New Call option would be the last item. (Each user's actions is counted for reduce length of call)

Firmware Version 52.80.0.130
Hardware Version 52.0.0.0.0.0.0
Device T2x Series

Thank you,

Regards,

Sam
12-29-2017 09:21 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Display Caller Name in list of multi active calls. - IPBX - 12-29-2017 09:21 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T58W and Grandstream UCM6308 delayed audio on outgoing calls waltersjo 0 269 09-11-2023 10:56 PM
Last Post: waltersjo
  Is there a way to get the incoming caller phone number with an Action URI? troy44 1 322 09-04-2023 01:46 PM
Last Post: Regend_Yealink
  View call logs for dropped calls computersense 0 288 08-15-2023 11:26 AM
Last Post: computersense
  Issue with headsets, calls are spontaneously ended sanderv85 3 1,118 06-15-2023 06:44 PM
Last Post: complex1
  W78P wont receive calls dleather 1 1,162 12-22-2022 12:15 AM
Last Post: dleather
  From field user part incomplete on some outbound calls oliv 1 1,349 11-25-2022 06:14 PM
Last Post: oliv
  Provisioning lines in positions on 2nd page of display bruceg 0 813 10-01-2022 04:24 PM
Last Post: bruceg
  MP56 blocked after Multi Factor Authentication (MFA) expires vtamayo 0 1,040 10-01-2022 04:17 AM
Last Post: vtamayo
  Teams MP54 Display Name zacav 0 1,150 09-26-2022 11:03 AM
Last Post: zacav
  Name display when calling Kopernikus 0 1,861 02-20-2022 03:31 AM
Last Post: Kopernikus

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication