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BLF Ringing overwrites Talking
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joshua@itstel.com Offline
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Posts: 41
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Post: #4
RE: BLF Ringing overwrites Talking
(12-27-2017 01:52 AM)Samuel_Yealink Wrote:  Dear User,

Firstly, the BLF-LED-Mode is not applicable to T48G/t48S because they don't have the hardware linekey.

Also I not very clear about the scenario that you are talking about, do you mean something like below?

1. You set a BLF to monitor A on the phone.
2. When A is talking you can see A's talking status.
3. B is Calling A when A is still on talking, then you see A's status is ringing, not talking, am I right?

If this is the case, then I don't see anything wrong, the status of A is correct all the time.
Please correct me if any misunderstanding.

Kind Regards
Samuel Wang



Using this scenario, what is wrong is user C who covers answering calls for user A can now not tell if user A is on the phone or not and does not know if they should answer the call or not.

(04-04-2018 07:23 PM)joshua@itstel.com Wrote:  
(12-27-2017 01:52 AM)Samuel_Yealink Wrote:  Dear User,

Firstly, the BLF-LED-Mode is not applicable to T48G/t48S because they don't have the hardware linekey.

Also I not very clear about the scenario that you are talking about, do you mean something like below?

1. You set a BLF to monitor A on the phone.
2. When A is talking you can see A's talking status.
3. B is Calling A when A is still on talking, then you see A's status is ringing, not talking, am I right?

If this is the case, then I don't see anything wrong, the status of A is correct all the time.
Please correct me if any misunderstanding.

Kind Regards
Samuel Wang



Using this scenario, what is wrong is user C who covers answering calls for user A can now not tell if user A is on the phone or not and does not know if they should answer the call or not.

Ideally, the BLF talking status should override the BLF ringing status. The talking status is more informative than the ringing status.

Is there a way to accomplish this now? If not, please submit to development. Traditional phone systems worked this way - the talking status always over-road the ringing status BLF. I makes little sense to switch the BLF status to ringing when it is already displaying the talking status.

Hope this clarifies the original request. Thanks for the great support!
(This post was last modified: 04-04-2018 07:32 PM by joshua@itstel.com.)
04-04-2018 07:23 PM
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Messages In This Thread
RE: BLF Ringing overwrites Talking - anonymous1660313942150 - 12-27-2017, 01:52 AM
RE: BLF Ringing overwrites Talking - joshua@itstel.com - 04-04-2018 07:23 PM

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