Retrieving "lost" call on hold

[Van]

Hi Jolouis,

Thank you for your answer; PBX is Wazo/Asterisk 14.
Call is put on hold by the Hold button indeed.

What should I search for in the asterisk logs, to make sure it's not the phone?

Many Thanks

(12-21-2017 05:21 PM)jolouis Wrote:  What PBX are you using? Are you placing the call on hold by pressing the "Hold" button on the phone, or are you using some BLF programmed as a park/hold key?

Without more information it is impossible to say but it sounds like something on the PBX side of things...

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Hi Samuel,

Thank you for your reply.
I will try to do that tomorrow, not in the office today.

Best,

Van

(12-22-2017 07:30 AM)Samuel_Yealink Wrote:  Hi Van,

Would you please provide a picture so I can better understand this issue?
Please also provide the diagnostic files and I will have a look.

http://support.yealink.com/faq/faqInfo?id=313

Kind Regards
Samuel Wang