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Retrieving "lost" call on hold
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Van Offline
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Posts: 3
Joined: Apr 2017
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Post: #4
RE: Retrieving "lost" call on hold
Hi Jolouis,

Thank you for your answer; PBX is Wazo/Asterisk 14.
Call is put on hold by the Hold button indeed.

What should I search for in the asterisk logs, to make sure it's not the phone?

Many Thanks


(12-21-2017 05:21 PM)jolouis Wrote:  What PBX are you using? Are you placing the call on hold by pressing the "Hold" button on the phone, or are you using some BLF programmed as a park/hold key?

Without more information it is impossible to say but it sounds like something on the PBX side of things...

Hi Samuel,

Thank you for your reply.
I will try to do that tomorrow, not in the office today.

Best,

Van


(12-22-2017 07:30 AM)Samuel_Yealink Wrote:  Hi Van,

Would you please provide a picture so I can better understand this issue?
Please also provide the diagnostic files and I will have a look.

http://support.yealink.com/faq/faqInfo?id=313

Kind Regards
Samuel Wang
(This post was last modified: 12-27-2017 12:50 PM by Van.)
12-27-2017 12:48 PM
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Messages In This Thread
Retrieving "lost" call on hold - Van - 12-21-2017, 02:43 AM
RE: Retrieving "lost" call on hold - Van - 12-27-2017 12:48 PM
RE: Retrieving "lost" call on hold - Samuel_Yealink - 12-22-2017, 07:30 AM

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